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Refund policy

 

For any undamaged product,  simply return it FREE with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product and we will offer a refund based upon the original payment method. 

*Please note that products can be returned only in the country in which they were originally purchased.

Your satisfaction is our priority. If you’ve had any issues with an item, please don´t hesitate to contact us at laura@neutrall.us, and we will assist you to manage the return.