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Refund policy

 

For any undamaged product, simply return it FREE with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product and we will offer a refund based upon the original payment method. 

*Please note that products can be returned only in the country in which they were originally purchased.

 

Your satisfaction is our priority. If you’ve had any issues with an item, please enter our return center and follow the instructions. You simply will need to:

 

  • Download and print the returns label.
  • Pack all the returned items, along with a print-off of your confirmation of purchase email, and attach the label to the box (You can use the box the items arrived in, or another box if you prefer).
  • Take it to a USPS post office near you..

 

 You will receive an email as soon as we receive your items and when a refund is issued.

 For any request, don´t hesitate to contact us at support@neutrall.us, and we will be glad to assist you.